Refund policy

Return and Refund Policy

Last Updated: August 19, 2026

At Carsshine, we want you to have a positive experience with your purchase. If you receive a damaged, defective, incorrect, or materially different product, you may be eligible for a return, replacement, or refund.

1. Eligibility for Returns

You may request a return or replacement if:

  • The product arrives damaged or defective.

  • You receive an incorrect product.

  • The product is materially different from its description or advertised characteristics.

  • Essential components included with the order are missing.

Please contact us as soon as possible after receiving your order and provide your order number along with clear photos or videos showing the issue.

2. Non-Returnable Items

Returns may not be accepted for products that have been:

  • Used, altered, or damaged after delivery due to improper handling.

  • Damaged because of misuse or failure to follow product instructions.

  • Returned without included accessories or packaging where these are reasonably required to process the return.

This does not affect any consumer rights or remedies that cannot legally be excluded.

3. How to Request a Return

To request a return, replacement, or refund, contact us at:

Email: helpdesk@carsshine.shop

Please provide:

  • Order number

  • Name used to place the order

  • Description of the issue

  • Photos or videos showing the product and the problem

Our support team will review your request and provide return instructions where applicable.

4. Return Shipping

If the return is due to a defective, damaged, incorrect, or materially misrepresented product, we will provide appropriate instructions regarding the return and shipping arrangements.

For other types of returns, shipping arrangements may vary depending on the circumstances and applicable law.

5. Refunds

Once an approved return has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your bank, card issuer, payment provider, or financial institution.

For Cash on Delivery orders, we may request appropriate bank or payment details to process an approved refund.

6. Replacement

Where appropriate, we may offer a replacement instead of a refund. Replacement availability depends on product stock.

If a replacement is unavailable, an eligible refund may be provided.

7. Damaged or Incorrect Orders

Please inspect your order after delivery. If you receive a damaged, defective, or incorrect item, contact us promptly with supporting photos or videos so that we can investigate and resolve the issue.

8. Order Cancellation

If you wish to cancel an order, contact us as soon as possible at helpdesk@carsshine.shop.

Cancellation may not be possible once an order has been processed or dispatched. Any applicable refund will be handled in accordance with applicable law and the circumstances of the order.

9. Refund Delays

If your refund has been approved but has not appeared within the expected processing period, please contact us at helpdesk@carsshine.shop so we can assist you.

10. Consumer Rights

Nothing in this policy is intended to limit or exclude any rights or remedies available to consumers under applicable law. Carsshine will comply with applicable consumer protection and e-commerce requirements.

11. Contact Us

For questions regarding returns, refunds, replacements, or cancellations, please contact:

Carsshine
Email: helpdesk@carsshine.shop